Got a burning property maintenance, repair or management question you need answering?


Our most frequently asked questions

Have you got a burning question about total facilities maintenance, management or repair that you just need answering?

Although we’re always around to help with any queries you may have, we’ve comprised important total facilities FAQs to ensure you have the answers you need when it comes to making an informed decision about selecting a trusted and reliable company to look after your facility and property maintenance needs.

My TFM organisation is looking to outsource due to high demand. Do you offer partnerships?2023-04-11T13:37:06+00:00

Yes, we offer TFM partnerships and have in fact noticed that most of the clients we work with are on a partnership basis.

We have found that whilst many large organisations outsource, it is often the smaller businesses that are most exposed.

Drawing on our expertise in building, BASSE Solutions can offer your organisation support services, working successfully as an additional tool and extensions of your team.

Our partnership approach is suited to office managers and property managing agents. We can take away the day to day hassles of organising building maintenance so that you’re able to focus on the core aspects of your business.

We have a project in mind, how quickly are we able to start working with BASSE?2023-04-11T13:36:36+00:00

We’ll always do our best to accommodate your needs so, simply pick up the phone or complete our online enquiry form and we will be in touch to get the ball rolling immediately.

Will we be charged by monthly retainer or is there an annual fee to work with you?2023-04-11T13:36:10+00:00

This really depends on what service you have engaged with us for. Planned service contracts will typically be billed at 1/n of the contract period, whereas reactive maintenance will be billed on completion of the job. Your account manager will be able to discuss this with you.

We’re in need of an emergency repair, is BASSE available to take on emergency work?2023-04-11T13:35:45+00:00

Yes, BASSE Solutions does provide last minute reactive property maintenance and repair solutions. Unlike others, we pride ourselves on taking emergencies cradle to grave and work hard to ensure we relieve you of your pain points.

Please contact us to discuss your emergency.

Who will be our main point of contact at BASSE?2023-04-11T13:35:17+00:00

Every BASSE client will be appointed an account manager. Your account manager will work closely with you on all areas of your project to ensure communication is managed successfully and your project is completed on time and on budget.

How will BASSE work with my organisation to fulfil our TFM needs?2023-04-11T13:34:51+00:00

Our process is what makes us so unique and successful.

We’re able to call upon our trusted network to support your Commercial and or Residential property needs. Offering fully managed maintenance repair services, bundle services and stand-alone services, we’re on hand to support your organisation wherever you need it most.

Does BASSE provide support to all areas of the UK?2023-04-11T13:34:25+00:00

Not fully. However, for the areas we can’t yet reach we often have service partners who may be able to help so It’s always worth reaching out to us!

Our main service area is from Birmingham throughout East Anglia and down to the South coast.

Are there any requirements my organisation has to meet to become a BASSE client?2023-04-11T13:33:57+00:00

We service the B2B market so as long as you fit into that category then BASSE can provide you with a service.

What’s the length of a typical contract with BASSE, and am I able to make changes to the contract if required?2023-04-11T13:25:38+00:00

We pride ourselves on our ability to adapt to meet the needs of our clients. So, whether you’re looking for a one-off projects, routine contract maintenance or reactive maintenance, we have service agreement to suit.

Building long lasting relationships is important to us. So, whether we work together regularly or only on the occasional project, we want to ensure you feel comfortable calling on BASEE to help in any maintenance or repair situation.

Does BASSE provide support 365 days a year? And is out of hours support available?2023-04-11T13:25:10+00:00

Unfortunately, not at the moment but we are working on it.

That being said we often do need to have engineers working into the evening and over the weekend so we will try and accommodate ‘out of hours’ working if needed.

What type of maintenance, management and repairs can we outsource to BASSE?2023-04-11T13:24:39+00:00

We provide a fully managed reactive repair and planned maintenance service to both Residential and Commercial properties. This includes building and fabric estate services, mechanical services, electrical services and other general services.

We also work in a cooperative manner with single service providers in more specialised equipment so we can usually cover most services either in-house or through a partner.

We’re always happy to help where we can so, if you’ve got a project you’d like to discuss, a fault you’d like to fix or just need a soundboard, please do give us a call. We’re often able to provide support over the phone without the need for a call out.

What is the difference between integrated and total facilities management and does BASSE offer both solutions?2023-04-11T13:22:40+00:00

Both total facilities management (TFM) and integrated facilities management (IFM) are the service of outsourcing your hard and soft facilities needs to one management provider.

BASSE Solutions brings all maintenance and reactive repair services together under one roof to provide your organisation with a comprehensive solution to suit your individual needs and budget. Our approach also allows us to work seamlessly in partnerships with larger facilities management organisations to support their clients maintenance needs.

What cost savings am I likely to make by outsourcing our maintenance?2023-04-11T13:23:10+00:00

Engaging with a provider like BASSE is not always about cost saving. We believe it’s more about having a partner who is expert enough in the aspect of service they are engaged for (horses for courses), working closely with you to help your business achieve its goals and objectives. However, in saying this, cost savings will of course be possible and through our buying power we can pass savings onto our clients.

What is the biggest benefit BASSE can provide to my organisation?2023-04-11T13:23:37+00:00

With our unique process of working, BASSE Solutions is able to support your total facilities maintenance needs more efficiently than ever before.

Rather than having a large employee base to fulfil all services like much of our competitors, we have utilised our long term, trusted contacts within the industry to build up a stable supply network across the UK. This means we’re available to support you around the clock, regardless of your location.

Find out more about our process and how we work so successfully.

We currently have suppliers in place we’d like to retain, is BASSE able to work alongside them?2023-04-11T13:24:02+00:00

Of course, we can! Simply provide your account manager with your suppliers contact details, make an initial introduction and we will then take it from there and start the on boarding process.

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